Terms & conditions
These terms govern the conclusion of a distance contract between the buyer (the "Customer") and the seller in this online store. By placing an order, the Customer confirms that they have read and agree to these terms.
1. Seller
AND Customs
Registration No.: 21098912916
Legal address: Vecmīlgrāvja 1.līnija 32-2, Rīga, LV-1015
Email: [email protected]
2. General provisions
A distance contract is deemed concluded once the Customer has placed an order and received confirmation of its acceptance at the email provided. The contract is stored electronically and is available to the Customer on the order confirmation page and by email.
3. Products and prices
All prices are in euros (EUR). The seller may change prices, but a confirmed order is charged at the price valid at the time of ordering. Product images are illustrative.
4. Personalised products
Most products are made individually to the Customer's specifications (image, design, text). The Customer is responsible for the quality and content of the submitted material and for holding the rights to use the submitted image or design (copyright, personal data protection). The seller may refuse to produce an item if the submitted content is unlawful, offensive or infringes third-party rights.
5. Ordering and payment
After placing an order, the Customer pays using one of the offered methods and attaches the image/design required for production during checkout. Production begins once payment is received.
All prices are shown in euros (EUR). The order total, including the delivery fee, is shown before payment is confirmed. Payment is charged at the moment the order is placed.
The currency on the website is euro (EUR). Payment processing is provided by the payment platform makecommerce.lv, Maksekeskus AS. Available payment methods: bank links (Swedbank, SEB, Citadele, Luminor and others) in Latvia, Estonia and Lithuania; the current list is shown at checkout. Anete Andersone does not store the Customer's payment card details — they are securely handled by the payment service provider in accordance with the PCI-DSS standard.
NB! When paying via a bank link, after confirming the payment click the "Return to merchant" button. The personal data required to make payments is transferred to the licensed payment institution Maksekeskus AS. The contract enters into force upon successful payment. If for any reason the order cannot be fulfilled, the Customer will be informed and the amount paid refunded as soon as possible, but no later than 14 days after the notification.
The order confirmation and invoice are sent to the email address provided by the Customer.
6. Delivery
Delivery is provided via Omniva parcel lockers in Latvia, Estonia and Lithuania, or by picking the item up on site. Delivery times and prices are listed under "Delivery & payment" and shown at checkout.
7. Right of withdrawal
A Customer who is a consumer has the right to withdraw from a distance contract within 14 days under the Consumer Rights Protection Law and Cabinet Regulation No. 255 "Regulations on distance contracts".
The right of withdrawal does not apply to goods made to the Customer's specifications or clearly personalised (Cabinet Regulation No. 255, para. 22.3). See "Returns" for details.
8. Guarantee and conformity of goods
Goods are guaranteed to conform to the contract under the Consumer Rights Protection Law. If goods do not conform, the Customer may submit a claim within 2 years of purchase. This right also applies to personalised goods.
9. Complaints and dispute resolution
Please submit complaints in writing to [email protected] We will respond within 15 working days. If the outcome does not satisfy you, you may contact the Consumer Rights Protection Centre (https://www.ptac.gov.lv) or use the EU online dispute resolution platform (https://ec.europa.eu/consumers/odr).
10. Governing law
These terms and the contract are governed by the laws of the Republic of Latvia. Matters not covered are governed by the applicable legislation in force.