Terms & conditions

These terms govern the conclusion of a distance contract between the buyer (the "Customer") and the seller in this online store. By placing an order, the Customer confirms that they have read and agree to these terms.

1. Seller

A.N.D Customs
Registration No.: LV40000000000
Legal address: Rīga, Latvija
Email: [email protected]

2. General provisions

A distance contract is deemed concluded once the Customer has placed an order and received confirmation of its acceptance at the email provided. The contract is stored electronically and is available to the Customer on the order confirmation page and by email.

3. Products and prices

All prices are in euros (EUR) and include 21% VAT. The seller may change prices, but a confirmed order is charged at the price valid at the time of ordering. Product images are illustrative.

4. Personalised products

Most products are made individually to the Customer's specifications (image, design, text). The Customer is responsible for the quality and content of the submitted material and for holding the rights to use the submitted image or design (copyright, personal data protection). The seller may refuse to produce an item if the submitted content is unlawful, offensive or infringes third-party rights.

5. Ordering and payment

After placing an order, the Customer pays using one of the offered methods and attaches the image/design required for production during checkout. Production begins once payment is received.

6. Delivery

Delivery is provided via Omniva parcel lockers, courier or pickup in person. Delivery times and prices are listed under "Delivery & payment" and shown at checkout.

7. Right of withdrawal

A Customer who is a consumer has the right to withdraw from a distance contract within 14 days under the Consumer Rights Protection Law and Cabinet Regulation No. 255 "Regulations on distance contracts".

The right of withdrawal does not apply to goods made to the Customer's specifications or clearly personalised (Cabinet Regulation No. 255, para. 22.3). See "Returns" for details.

8. Guarantee and conformity of goods

Goods are guaranteed to conform to the contract under the Consumer Rights Protection Law. If goods do not conform, the Customer may submit a claim within 2 years of purchase. This right also applies to personalised goods.

9. Complaints and dispute resolution

Please submit complaints in writing to [email protected]. We will respond within 15 working days. If the outcome does not satisfy you, you may contact the Consumer Rights Protection Centre (https://www.ptac.gov.lv) or use the EU online dispute resolution platform (https://ec.europa.eu/consumers/odr).

10. Governing law

These terms and the contract are governed by the laws of the Republic of Latvia. Matters not covered are governed by the applicable legislation in force.